Panda Express

This is probably my second bad review of a restaurant location. I came to this location to pick up a small dinner item on April 10th well after the dinner rush. When I walked into the restaurant I found the area for a mobile pickup and stood in front of several employees sitting around shooting a breeze with an employee who either had already clocked out or no longer work to this location but knew everyone there. No one acknowledged my presence or even looked up to see what I may possibly need. I stood for about 3 minutes before another person came in looking to pick up a mobile order too. Still, no one acknowledged either of our presence. The cashier who looked at me several times continued to help the customers who had come through the line with their orders of food. She didn't even acknowledge or say, "Hey, I will get to you in just a moment." Instead she joined in with the other employees talking to the one employee (or ex employee) who clearly was not in uniform and had no reason to be holding a casual conversation while several customers were waiting to get their food or processed and checked out. Six minutes later, I finally had someone to look up and say, "Can I help you?" I then said I had a mobile order and gave the name I thought was on my mobile order. After searching through several orders line up getting cold, the cashier found mine. I'm so disappointed in how unprofessional this location is when it comes to treating your customers. Basic customer customer service tells you to at least look up and say you'll be with someone in a moment. Professionalism shouldn't have you sent up there shooting the breeze with someone who's not even a paying customer. It will be a while before I come back to this location. At this point, I'd be willing to travel to another Panda Express location if I know the service would be better than what I got here. I think what bothers me the most is this wasn't a bunch of moody teenagers, instead it was a bunch of grown adults who should have known better.

This was all i got for beef and broccoli!!

Stood at the front waiting to order and the guy was walking around getting a drink and not helping me. Beyond unprofessional and just so childish that a 40+ year old guy can't do his job. If I could rate 0 stars I would.

Food was devious! I had teriyaki chicken and my friend had beef and broccoli! We both enjoyed our lunch!

I personally don't like the taste of the food but I go there to get stuff for others. It's a nice place in Aurora to sit down and chat with friends over food. It's pretty popular so there's usually a line at the door.