Update (Jan 20, 2024): Went there again. Food was great. Service is just ok. The person who seated us was just not ok to consider our request. She kept insisting to sit on a table next to restroom. Also, when we asked for another serving of the soup, the waiter had a really long face. As if to mock - do you really want it. I hope mgmt looks into it. --- We went there for a dinner. The place was full (despite being a big restaurant). We have to wait for an hour to get seated. So we took off to the nearest store in GreatMall. We eventually got a text. The person who seated us gave us a center table. The seats were a big uncomfortable. So we requested them to change it. Here comes the weird part. There were multiple seats which were vacant by then. Still the operator wanted us to go back in the queue and wait out (for additional 10mins). So we asked if we can just take up a different seat. She eventually understood and agreed. The waiter was polite/prompt and courteous. He even told us about the complementary option (of soup) which we didn't know about. That helped us settle on the order quickly. The food was served quickly. The breads were amazing. The soup was also good. The pasta portion size could have been a little more. Overall, we had a good experience. The only thing which can be improved is the option to make a reservation upfront so that no one has to wait. We were just 2 people.