Nespresso Boutique Madison

There was always some form of confusion re: the line at Nespresso. But now they have implemented a QR code method which may make sense during a sales “rush hour”. But when the store is empty, I feel like I go through these hoops (scan, QR, enter phone number) for the app to simply direct me to an apparently available register in front of me. Why?

Impossible to just purchase boxes of coffee pods. The store utilizes a deli-number system to get helped, even if you know what you want beforehand. You’re way better off ordering your coffee online.

Totally unprofessional staff - never coming again

The cafe downstairs is really cool, but highly recommend going to the soho location, significantly faster check out service. For some reason the Madison Avenue location just can’t seem to figure out how to get past the concept of eBay stores from 2007

I can't account for the poor management decision to have customers walk in and have to resort to using their smart phones to stand in line to purchase pods when there might only be one person at the counter. It's a waste of customer's time and off-putting to walk in and be told to adhere to an over-engineered practice. Most human beings have the logic and manners to form a small line if needed. From now on, I will avoid going to any Nespresso store and order only online. Maybe they indeed want to drive customers away rather than welcoming them. Seems not the best way to maximize sales and therefore profits.

One of the most beautiful cafes in NYC. The barista is perfect and friendly. Bravo. The atmosphere transferred me into another world. (Shhh “ I think it was also due to George Clooney’s (picture )handsome face in the space”) Love and Enjoy, WB

Attempted to get a store credit for a gift I received, the clerk said she was "so sorry", but there was nothing she could do for me without a receipt. Horrible customer service, won't be back to this location.

Pods explode in the machine. No more order tracking slow delivery . Customer for 23 years. Looking elsewhere now. Espresso is so large now it seems poorly managed. Customers are just numbers