McDonald's

La comida y el servicio muy exacto

I went through the drive-through to pick up my mobile order, and it was just a regular process where I confirmed my order number with the staff and picked up my order in the next window. When I got to the next window, they said they could not see the order in the system and asked me to find my receipt. So I found the receipt and email confirmation and went into the store to talk to the manager. The manager, Trec, reviewed my email and receipt on the app but still insisted that he did not see my order in his system, thus refusing to make my food. Then he told me that I could call my bank and ask for a refund, but that he could not do anything even though this should be his problem. I understand that technical issues are normal, and I have been through technical issues with the McDonald's app a couple of times at the exact location, but not once have I met any staff member who was unable to help me. The manager refused to acknowledge that this was his issue and insisted that I should resolve the app problem on my own and with my app. But what’s more frustrating is the attitude of the store manager. Not only was he not willing to help, but he was also extremely impatient and condescending; he pushed me away verbally and asked me to step aside a couple of times while I was trying to figure out what had happened. He was extremely unfriendly and refused to admit that there was anything wrong with my order and that act like I was the one who was unreasonable and tried to make a scene, while from all the time along, I got everything he needed to prove that I made the order correctly.

Pathetic!

Very nice experience

Went through the drive through today to get a frappe which they still cannot get right. Drizzle at the bottom seems to be the most difficult thing for McDonald's workers. Maybe they should have like a seminar about how to put the drizzle at the bottom. When the customer recommends it, how hard is that you squeeze the s*** at the bottom of the cup. Before you pour the other s*** in. It doesn't take a genius to figure that one out