I’ve been coming here for years and generally everyone’s customer service is on par, food is typically pretty good depending on what you get. But I don’t know if I’m the only one experiencing this but there has been several times that I have been there and Matt has been extremely rude and very uninviting. There was a time where I came to do some work and grab a coffee an hour and a half before the Adams location closed. As I was standing there ready to order with my backpack on I was told by Matt that I should go to the park location since they are open 24hrs. I remember thinking that was very odd but I just left to the other location cause it seemed like he didn’t want to serve me. I’ve ordered food with other staff there knowing that there were other food orders in front of me. When you order from Matt, even if there is one food order ahead and you’re trying to order a sandwich, he will remind you that there’s another food order in front of yours and it won’t be ready for 45 mins . The last straw I had with him was when I was there mid morning on a Saturday, the employee (wish I remembered his name) is always super friendly was working when I came in. I bought a couple coffees from him and my girlfriend and I started studying. Not even an hour later Matt comes in for his shift, and by that time I had finished my coffee and had a water cup. There’s a couple people next to us without any coffee cups as well, but Matt decides to approach me and instead of politely asking if I had already bought something, he tells me that I can buy a coffee at the counter and points to it. I was caught off guard and confused, I’ve been in the customer service industry for 15 years, Matt needs to work on his customer service. I’m not sure if him and his brother own it (because if you look at the few owner reply’s on these reviews you can see how unprofessional their response is) but there’s no reason to treat any customers like that.