Kiki's Express

The last time I came to this Kiki’s express was two years ago when they had first opened and everything was great. Today wasn’t as good. It is located next to a gas station which can make parking a bit tricky at times. It’s also not in a best neighborhood. I called ahead and ordered a small Kiki tots with extra sauce. They gave me an estimated time of 8-10 minutes. I get there 20 minutes later and it’s still not ready. It was another few minutes. I finally get my order. It was nice and warm. It had the opposite of extra sauce. The chicken tasted very try and bland. The more I had it the more disappointed I was. I think I would rather make the drive to one that is further than come here again.

This is only a take out option and there isn't much parking.

I have visited Kikis Chicken at other locations several times and have been happy with my experience but I was beyond disappointed at the Franklin location. My fries were drenched in sauce and my dish (Kiki’s chicken fries) looked similar to a soup. After receiving my order I politely asked if I could get my dish remade. The person working told me he needed to call the store manager to find out. After five minutes he told me they could not remake the dish because the business would lose money. Well what about me losing money from receiving an order that isn’t edible? I can’t believe he said that and put losing $10 over a once loyal customer. I will not be returning this this location.

Pretty sure the Mexican kid who rang me up tipped himself on my card and extra 2 dollars smh

The employees are bad.

Good food better than any other chicken place y’all need to try this

Worst experience ever … ordered my chicken and the container is filled with grease and were soggy. The lady does not speak English and does not understand I’m asking her to make me a new one. Why have people on site who can’t help a customer.

I ordered a (6) piece of WHOLE wings, chicken ONLY. What I received was (6) HUGE drummettes. I ordered them plain (no sauce). They tasted dry as SAND. They had not a pinch of salt/pepper and smelled like OLD grease. This location is slow and serves very unpleasant food. It was horrible for $10 plus. Will not go back