Came today 3 hours before they closed in the drive through. Ordered a chicken sandwich and some fries and they told me that the menu is out of order and that there is nothing i can do about it. Whoever is running this joint should be fired! I went to el polo loco and had the best dinner of my life!
I called 2 hours before they closed today and they told me that they can’t make a bucket of chicken because they don’t do that anymore! Lazy and disrespectful!
Pulled up today with a family of 7 ordered almost 200$+ worth of food and then drove up to the paid window and set there for 10 minutes for someone to come out and tell me “ sorry out internet is down we will be open tomorrow “ this place is a joke!
Whoever this Elena is clearly had their family write positive reviews. Service was mediocre as usual and the food even worse.
Had the chicken pot pie. It was pretty good. The chicken was a little bit chewy. Crust was excellent. Overall, a solid 8 out of 10.
Your web site sucks. On to el polo loco
I wwnt to eat inside of this location and the door was locked I had asked the employee and she had said that the lobby closes at 8:00 p.m. but the week before I had went to that same location and I had went there around 8:30 p.m. and was able to eat inside. I just think that the just didn't to serve customers inside.
I have gone to this location for a while and once in awhile they don't put all of your chicken in the bucket and you have to call them back and let them know and only once which was recently we ordered a family bucket of chicken and the chicken tasted like it was sitting up for a very long time it was a disappointment