KFC

If I could give ZERO ☆'s, I would! *FYI* If you buy chicken, fries or anything fried from the Austin KFC, know that your food may have been sitting in a heating case for 2-3 HOURS!! I made an online order on 4/16/2024, at 8:25pm, for the 8 piece meal, with fries and Mac 'n' Cheese. At 8:26 I called to request fresh chicken & fries, and was told that they "pulled chicken at 7:00 and the fryers were down. I said, "so all I can get is hour & a half old chicken"? And was told "no, we pulled chicken at 7", to which I replied; "well, it is 8:26, so it is basically an hour and a half old". I told him to not make my order, as I would like to cancel it. He informed me that I would have to cancel on the app. I thanked him and went back into the app. Nether I nor my daughter could see any way to cancel the order in the App, so after a couple of mins, I called back. The same guy answered and I asked him if he could guide me with canceling the order. He informed me that he was not familiar with the App and could not help me. I then asked him; "your store closes at 10pm, correct"??, to which he responded "yes". I asked: "so people who come in at 9;30-9:45'ish are given chicken that was "pulled" at 7pm???, making it 2 1/2 hours old or older??, to which he responded "yes, we are cleaning"! "Cleaning"??? With an hour and a half more of open time??!! That may be OK with some customers, but that disgusts me! PLEASE be aware, that your chicken may have been sitting in a warmer for 2.5 plus hours when you order from Austin KFC!!

Chicken was old!

Glad you reopened here In Austin

Used the drive through but the food was good as normal.