This particular location has been purposely upcharging drinks when you order a combo. The combo comes with a 22oz and they are instead charging you for the larger drink. This has been happening for months. I’ve brought it to the attention of staff in the drive thru multiple times. No other jimmy john location is attempting to rob their customers like this. A combo is a 22oz unless a customer asks for a larger drink.
I regularly visit this Jimmy John's and am always blown away by the exceptional service provided by three outstanding employees: Kyla H., Aontrell P., and Nakia P. Their fast and friendly service truly makes my experience memorable. I feel like a friend to the business. The service provided by Kyla, Aontrell, and Nakia is outstanding. Their teamwork, efficiency, and genuine friendliness creates a positive and welcoming atmosphere. I always leave Jimmy John's feeling satisfied and impressed by their commitment to exceptional customer service. Nakia and Aontrell always have a very warm smile, and Kyla took the time to teach me about the rewards program and app. It was also funny the time I caught the team dancing on the line while making my sub. When they apologized, I said “Oh no, keep going, I’ll bring alcohol!” I would like to extend my heartfelt thanks to Kyla, Aontrell, and Nakia for going above and beyond to make my visits to Jimmy John's a memorable one. Their dedication and professionalism truly set them apart. I highly recommend this location to anyone seeking fast and friendly service. Thank you once again, Kyla, Aontrell, and Nakia, for your outstanding service. You have made me a loyal customer, and I look forward to my next visit to Jimmy John's!