I frequent this location and love the sandwiches. This particular visit fell a little short with the food quality; the bread was super hard and stiff almost burnt. I called and spoke with Mason and he remembered me and was very polite, professional and hospitable. He apologized and offered to make a new sandwich. When I arrived he greeted me with a smile and was again very professional and apologized. The remade sandwich was made very promptly. Mason, hats off to your problem solving, professionalism, and hospitality, keep it up!
There’s literally nothing wrong with this JJ. Why so many Karens leaving bad reviews? It’s fast food and better run than 80% of the fast food chains in the area. They deserve more 5 stars to correctly put them above their competitors.
By far the slowest JJs. The staff should be reprimanded for going against the freakishly fast brand.
They asked me to signup for rewards for a free sandwich. I signed up and went for my free sandwich. They took the order and told me they were out of chicken. I asked them to cancel my order and they told order was canceled and my free sandwich reward stays as is, as I didn’t use it. I went there today to get my free sandwich and now they are saying I can’t because they already ordered it or something. Don’t fall for these signup reward scams!!! Avoid this store for peace of mind
Completely inaccurate order. Shorted us sandwiches and still tried to charge us for missing items. When figuring out problem the "manager" of the store was giggling and not taking the issues seriously. The training and quality control apparently has been thrown out the door. We don't have many choices of food in this area. Jimmy Johns is typically a okay choice in most cases! This location is surely not a well ran or desirable establishment.
I ordered the new Cuban sandwich, they lady asked if I wanted everything on it, I said “yes please”. When I got home, I found I was given three slices of ham and two slices of cheese. No mayo, no pickles, nothing that would make this a Cuban.
We love Jimmy John's and get sandwiches there several times per month. This location does take a long time and usually gets part of our order wrong, but the sandwiches are great so we look the other way. We have a large family so our order is usually around $100. We almost always pay in cash, but today we placed our order and went to pay with a $100 bill. The total was $95 and some change, they said they did not accept $100 bills. Mind you, we have paid with $100 bills at that location before. They said it was because of theft. What? If they have a problem with theft, what's the difference between $100 bill and five $20s? A lot of places check $100s to make sure they are not counterfeit... I get that. They did not check the bill, just refused it. Needless to say, they were almost done with the sandwiches by this time, yet would not take our payment, so now they are out the product AND the money. Frustrating, we will never go back to that location again. Poor business practice.
Did a fantastic job but didn't tell me when it was delivered.