Had a gift card that went through the wash and didn't work. Contacted the corporate office in NJ and they sent a new gift card. NOW THAT'S CUSTOMER SERVICE! YAY!
I asked for a sandwich but the bread on the side because I only wanted a little bit and they wouldn't give it to me. They charged me same price to put sandwich contents in a bowl as it would be with the bread then I spoke to Kim the manager and she said you get a sandwich or the bowl but bread on side is against "the rules". I called Solana Beach location to ask if that was true they said you can get bread on the side as bowl and sandwich are the SAME price….
Love jersey mikes ! Always get it Mike's way!
Disgusting. The guy making the sandwiches made my sandwich touched meats, fixings, counters and register with the same gloves on, then he proceeded to make another customer's sandwich. Touching all the things with the same gloves on. Unbelievable!!when I voiced my concerns to the girl behind the counter she acted like she didn't really care. I asked for the manager, she said she's not in. I then proceeded to tell the male making the sandwich that he should really change his gloves for customers safety and proper hygiene. The girl behind the counter said to me, " I can talk to him" I told her, so why don't you tell him to change his gloves?? Again she proceeds to tell me,"I can talk to him, have a nice day" She never told him to change the gloves. He then proceeded to change the gloves. THIS IS COMPLETELY UNACCEPTABLE!
The staff here is what keeps me coming back. I'm always welcomed by every team member and they all have a sense of urgency. During this visit, the staff were all extremely efficient and friendly. They went above and beyond with making sure that I had everything I needed and any additional condiments for my sandwiches. They even hand delivered the sandwiches to me while I was waiting outside.
Gluten free. I ordered a gluten free sandwich and without even asking they did a glove change and did the extras for my allergy. I was having a really bad day and this just turned it around. It's not easy having celiac disease and for once in a long time I felt normal and felt so taken care of by the whole team. I have been to this location many times and they are always very great, this time just was extra great. Keep up the good work team! Dietary restrictions: Gluten free