illy Espressamente

Today is the only time I’ve ever tried to stop at this Illy location in the AA TPA terminal, because it’s always mobbed and I don’t stand in lines. But today, no line and I grabbed a coffee. All and all a very ordinary experience, except to comment on how nice the service was. Very polite people working there, which stands out in the world of airport food!

Takeout from Illy 6124. Milisbel G was friendly and efficient. Great service!

Maybe you should start your morning better to the staff here. I have eyes and you could nicely said I go the wrong way. TERRIBLE EARLY CUSTOMER SERVICE. wish I got your name. You know I was Coming for you (cash lady 6 am shift)

Rudest staff in Tampa

I had the chocolate twist and a hot mint tea. Both were great. The service was great, and the place was clean. This is the one at AA gates 78-84. The price was $11 for both. Great price for an airport. I had a minimal wait for my food and drink. She double bagged my tea at my request.

Terrible watery Americano..tastes like they used half as much espresso as necessary and accidentally added hazelnut...and it took forever even though it was not busy....honestly,... go to the Starbucks instead...it's on the other side of the F terninal.

If U R asian, just dont go

Workers acted like they'd rather be anywhere else. Fast to jump on their cell phones after they serviced us. Food tasted old.

The black lady is really rude, people like this should avoid working in a customer service setting

Before my flight at the Tampa Airport, stopped and asked a young lady if I could PAY for a few shots of hazelnut syrup. She was kind enough to provide for free. While she handed me the small cup of hazelnut, Nicole, her coworker, demanded that I pay for it. The young lady was like no I gave it to her. Nicole insisted once again that I pay or she was going to go get the boss. Instead of the unnecessary worthless words from Nicole I asked how much it cost. 90 cents Nicole stated. She proceeded to cash me out BUT was unable to do so. It was very obvious that a single shot of hazelnut didn't have a specific amount. If so, it would've been easy to cash me out. Instead, Nicole rudely said "today is your luckily day. Next time you have to purchase coffee with us!" Well first of all, I don't HAVE to do nothing. Secondly, it was HER luckily day that I did not match her negative energy! She was VERY RUDE! As I told the young lady who was kind to me, You have to pick and choose your battles! Clearly Nicole wasn't worth giving up my peace just because she was unhappy with herself! It's very clear she wants to be in management but her character and communication skills have limited her abilities! Nicole you're just a number at Illy's. Remember that! You are replaceable! Let's see how loyal they will be to you when you really need them! It pays to be kind to others!