Harold's Chicken Shack #13

I don’t know what’s going on, but this is not real chicken. This is supposed to be quarter white. The texture is not real. this stuff is disgusting the taste everything it just taste synthetic

Ordered via DoorDash 4/4/2024. Called in to ask for extra lemon of food and received food with extra extra salt, pepper, and lemon pepper. Young lady that answered the phone sounded very bothered by asking for extra lemon. Place an order today to try again 4/5/2024 because I’ve never had a problem with their food ever. The young lady (mind you it’s a different girl from last night or so it sounded like it) sounds very irritated at hello did not say good afternoon back when spoken to her, asked if the order for me could have extra lemon pepper and no salt or pepper specifically because of yesterday. Young lady responds I don’t have that order I respond with it says you all are preparing the order she responds hold on come back less than a minute later repeats my order with an attitude and then pause so no how may I help you (I didn’t mention I called before I place the order and was cut off and told to call after my order was placed)I say may I have that fried hard with extra lemon pepper please no salt and pepper please she says ok but why you didn’t put that in the special instructions I respond the restaurant does not give special instructions options. I kept composer and said ok thank you. Right after the thank you she hung up no your welcome or nothing as if she was owed the thank you when the little she did do was literally minute and she did not want to do that. Please allow special instructions options on DoorDash or hire people who actually like to come to work and represent the company in a proper manner. Two back to back experiences with rude customer service is alarming.

Great chicken my spot

Chicken was good could have had more sauce I will ask next time

I’m here with a Groupon that expires today. I’m told I cant use it because I called it in. They don’t take call ins for Groupon. Then she said I can use it because it’s after 4. It doesn’t say a time frame just an experation date.

Ordered Liver/Chkn Combo Food Was Thrown Together & Overcooked Truth Be Told This Was The 1st Time Food & Service Was Bad Been Ordering Since They Open Consistency Is The Key To Great Service❗

Took forever to get my order, only to find out after leaving it was wrong. The cook was more concerned about his liquor than preparing customers' orders.

First of all I tried to call my order in, no answer so I drove on over and entered the building I spoke to the cashier hey how are you no response cause she’s on her phone, hell she doesn’t even look up.. I left I’m not giving my money to no establishment where the first person I interact with is RUDE… I spent my money at a different Harold’s.. my be a while before I try you guys again.