Goldfingers

Y’all come on… loyal customer! This is twice now that this has happened! Look how small! Spending $12-$15 for a wing meal and this is what you produce!

Ordered online and food came out 15 minutes later than the time on the text saying my phone order was ready

I got a ten piece boneless and I only got eight…..

Great food a little Stingy when it comes to sauce and meat for a super salad

I love this place this is A wonderful and clean place. But what I don't like is. If you order a Super salad they only give you one Or two rench for your salad thats barely Enough to even get your salad wet.

After today's encounter, I will not ever return to this location, if I could give zero stars this would be valid. For one the guy on the intercom seems incompetent, second... whoever is preparing orders are giving customers whatever they feel not exactly what is offered. I placed an order for 12pc boneless and 12 traditional wings. As I trusted their better judgement, I did not check my order until I got home, which is 20 minutes away from said location. As they provided 2 orders of boneless wings. As this was dinner and no plans to commute again, I attempted to call this location and spoke to who I suspect was a lead. I was informed to bring the meal back for a remake, advised the store that I was not driving back another 20 minutes and would just like the price difference returned (photo of food with receipt would be provided) . Employee blatantly refused stating its policy and only what they can offer, which I find their policy unethical. Clearly this store can careless about their errors, and are only in the receiving end with no giveback for mistakes. If you go this location double check your order, waste your time, or take a loss.

Bad service. They messed up my order and I called and the manager wanted me to bring the food back with the receipt after I told her that I live on the other side of town. Never again will I go back to this place to spend my money!!!!!

My husband and I ordered 12 piece wings he order 12 hot with fries I order 12 have Teriyaki and half naked.when we got home he only had 9 wings and they was naked with no sauce.. my order was ok. I called and the lady asked where we lived I told her on the other side of geneva county. About 25 min drive one way. She wanted me to drive all the way back and bring the wings back. This is a 9 pm at night leaving my house .. this is rebellious. We did not get what we ordered. Poor costumer service. And my husband didn't get what he wanted this is sad that you don't have better costumer service. You're people messed order up and expect costumer to go out thier way to fix what u messed up! I asked to speak to manger or owner and no call back..

I have been a patron of this location for as long it's been in this center at Cottonwood Corners. My family and I eat at least once a week here, until this past weekend. I placed my order online around 6:20 and scheduled to be ready for pick up at 7:00. I pull up at 7:02 and tell the cashier I am there, she then yells to the back and looks and me and said they're starting on your order now. So I wait about 15 minutes for my order, even though I scheduled it for 7:00. When she is bagging it she opens each plate and looks at the receipt and lets me know my order is ready. I get home, which is a 15 minute drive from Goldfingers, and 2 of my 4 plates are wrong. I call back to the restaurant and speak with Sandra. I explained what happened and she told me I need to bring the plates back in and they would make them right. I then explained to her that I live 15 minutes away and I would not be driving back for them to fix what they messed up in the first place, that when we come in over the next few days they could just give it to us then. She then informed me that I would have to bring the plates back or they couldn't do anything. I called back the following Monday and spoke with the GM Tiffany. She was very professional and polite but she said she would have to speak to the owner because they don't do anything unless they have the food. So after a couple of days I hadn't heard from her so I called her back and she said unfortunately the owner said they would only give a .82 refund because of the sauce that was left off. At this point I ask her for the owner's name/email so I could personally speak with them and she said we are not allowed to give that information out. Long story short, we will no longer visit Goldfingers. I work hard for my money, and have spent a lot of money here for the customer service to be as such. I'm sure it will not make a difference to the chain, but if 1 person reads this and keeps them from spending money there then it was worth writing this review.