Pizza Hut

Absolutely best crew of any pizza hut I've been in!! Food and service was on point!!!

We called at 8pm. 930 rolls around and we still never heard back, so we called back and got put in the queue. We then called back from two different phones 15 min apart and immediately were placed in the queue when we asked if there was a hang up with our pizza. Long story short. It never showed up and we were never given an explanation where it was. Go to dominos.

I placed an order on the Pizza Hut app for contactless delivery and on delivery instructions to please place order on my car (color/make). As the delivery time passed it still said out for delivery. A few minutes later my doorbell rang and it was a child from the next building over asking if I had ordered food because it was delivered to their Apt and they had not ordered anything. It appeared to have been opened. I called the restaurant to report my food had been delivered to the incorrect address and that it had been brought to me by the neighbor from the next building over and appeared to have been opened. He was instantly rude and continued to be rude throughout the conversation. He told me that the delivery driver is a mailman (I’m not sure what that has to do with him delivering my food to the wrong address) and he was sure he delivered to right address. Discussed the fact that I left contactless delivery instructions and he told me the color showed but the make of my car was cut off of the receipt. AGAIN, not sure what that had to do with the driver looking and making sure he delivered my food to the correct address. I asked him to ask the driver if there was a certain color SUV where he delivered the food, he lied and said there was a ….color CAR (color of my car) which was a lie because I walked outside and there was the SUV. I asked him to ask the driver if there were Christmas lights still up at the building he delivered to and that’s when he had no choice but to admin he went to the wrong address because there are no lights on mine. He also tried to make it seem like I was calling before the driver even got back (driver literally walked in as we were talking).. Not sure what that even had to do with anything because the app never showed my food as delivered and I never got a text update about delivery. THEN….he told me, well your food was delivered if you say the neighbor brought it to you. Just WOOOOOOOW! Now this entire time I just wanted my food order done over and delivered because I didn’t want the food that was delivered to the wrong address. I was ready to send back the original order when the new one got here. There was more that happened when he placed me on hold and then accused me hanging up because someone picked up like they were trying to take my order and I told them I had been on hold with the restaurant about an order issue and they transferred me back. But he did apologize for that. I wasn’t even upset when I called because everyone makes mistakes. But the blatant, immediate rudeness defense mode, and lying was unnecessary and unacceptable. Why the delivery driver flat out lied and the manager (or whoever he was) was trying to uphold him in the lie instead of providing a minimum of DECENT customer service I will never understand. This has me so upset tonight and I did not deserve to be treated the way I was.

Sorry excuse for a restaurant. I try to give them the benefit of the doubt and have given them countless chances. 1 out of 5 orders is passable for human food. Never gets delivered on time either. I'm done wasting my money at this store.

The calling service for delivery (wherever it is), is terrible, but the store manager and staff do an outstanding job and the manager definitely deserves some recognition for going out of his way and doing more than the normal expectations to ensure good service, something that is needed in many other businesses these days. Thank you !

I door dash for these folks around a regular basis. The food always smells delicious. I wish they would pass along some merch. ;)