Gen Korean BBQ House

Worst customer service that I have experienced at a Korean bbq place. I understand it’s busy especially on a Friday but there is no excuse for terrible customer service. Waiting a whole hour to be seated then waited another hour to get food, but the food they sent out wasn’t even what we asked for(didn’t even get our sides either until a whole other 15min). There’s so much more to winge about but they took enough of my time already so I’ll just end it with I wouldn’t recommend this place, management is terrible and they should clean house.

I try to be as patient as possible because I know how hard it can be but this place was so beyond ridiculous. After being seated underneath the air vents, we asked if we could be moved. I understand that this isn't always possible and we understood when they told us no. But everything went completely downhill. Please note that we didn't even have a large party, we were literally a party of 2. We were seated at a grill that would not light and we had to flag down several servers at least 5 times before they tried to move us. We weren't able to eat anything until 45 minutes had passed. We also watched our server check in with every table in our section except for us. It had been an hour and a half and we had only gotten through one and part of our next order. We went to the front and told them we didn't eat much and they said the server would be by to check on us. We didn't even get to finish our second round when the manager brought us our bill. We told him that we didn't even get to eat much and only offered us a 15% discount. Please note that it had been two hours at this point of our time absolutely wasted. The manager on duty did not help whatsoever. We saw tables with more people in their group that sat 20 minutes after us leave before we even finished the second round. I absolutely do not recommend this place and please avoid at all costs. An absolute waste of our time and having to basically leave with eating little to nothing. I understand being short staffed but I've never had such a horrible experience at Gen after being a customer for years.

Used to love this place, now I'll never go again. Their Korean Fried Chicken is not real KFC anymore. It's just Foster Farms frozen nuggets from the frozen food section with some sauce on top, now. The marinades and seasonings have gone downhill, the meat is smaller, and they bring out less per order. Will never go again. Used to be my favorite KBBQ spot in San Diego. Kearny Mesa is only 10 minutes away and has better options, now.

This is the third time we have given this place a chance we came specifically on a Monday night because we thought it wouldn't be busy. We got seated immediately because it wasn't busy and waited for our server which we never met, some other server came up to us and apologized because our server was busy and took our order; in the meantime two groups got seated around us and got their orders taken immediately. The kicker was that their food got served to them while we where still waiting, the server who took our food order realized this and came over and said he would check on it. I told him that we would pay for the banchan(sides) they give you and leave, he went to go talk to his manager and came back and said it was fine that we didn't have to pay and that he was sorry. Its not his fault its gens poor managements fault! Do better!

Good KBBQ in Mira Mesa. I personally prefer this place over Manna. Good side, Korean BBQ, etc. solid spot. Place gets busy. Recommend having someone go early and putting a spot in line first

This place has gone down in the last few months since the new management has taken over. Service is bad because there is less staff. Menu has changed.

Details coming soon

Giving this place 4-stars because of their service and adaptability. Came here a few nights ago and they were out of almost everything. They offered us a discount and freebie since I couldn't eat the few meat items they still had available. My party was able to dine without having to drive down the street to the other KBBQ. So that was nice. With what they had available, even though it wasn't much, we enjoyed it because it's Gen and they're usually pretty good.

I've been here before, years ago, and it was really good, but this time it was not good. the service was really really slow just to get seated, and when we were seated there basically wasn't any service. the size portions of the food are quite strange and very inconsistent, either very large or very small, and when questioned about the size of the portion the server was unable to offer any advice. the food itself is good, but not great. also, the floor is sticky which I thought was weird, until I saw a server spill sauce on the floor (right next to me) and not clean it up. I'm writing this in the restaurant, it's been an hour and the sauce is still there. (sidenote: my friend's seat has a literal puddle of sauce on the floor)