Firehouse Subs Silver Comet

Was a little disappointed with sandwich. There was hardly any cheese sauce this time and the bread was a little over toasted. We eat here frequently and this is first time I had this happen.

Order online portion of website is unusable. That's a -5 as the business is no longer viable for me to use.

If I could give negative stars, I would…every time I go I specifically ask for NO cheese due to lactose intolerance. Every single time they put cheese on it. Today, same thing, they fixed the sub but apparently now, you need to request NO plastic in your subs. There was literally, a piece of plastic in my husband’s sub. At first he thought it was lettuce. Clearly it was not lettuce

This us the worst firehouse in Atlanta. The mansion horrible and the employees be on they phone in front of you. Don't even acknowledge customers.

The customer is so horrible that I just lost my appetite. The general manager (Dre) was so incompetent, nonchalant and lacked leadership. The workers apologize for the experience. It’s so unfortunate that the location itself has to suffer.

Raw bacon. Sandwich had to be thrown out. Customer service skills minimal. Not a good location at all. To respond to the response from firehouse: I did email you about my experience and you email me back a very bland response saying you are sorry. Thanks but what does that help?

I believe I’ve seen paint dry faster. I’m not sure the staff here has received proper training on how to make sandwiches efficiently. Over a 10 minute period with three staff behind the counter I only saw 2 sandwiches delivered. My sandwich is now 15 minutes late.

The two young guys whom took my order and gave me my food had no customer service skills at all. The tall lighter complexion young guy came from the back and didn’t even acknowledge me standing in front of him. I asked him “Are you ready,” and he just stood there. Then he kind of cut his eyes up to me as to say he was ready. So I just started giving him my order. You could barely hear him as he was speaking. He still got my order wrong which meant the guy making my order got it wrong as well. So the darker complexion young guy with glasses told me my food was ready. He had a sub bag and a big bag right beside each other so I thought all the food was mine because I ordered a lot. As I proceeded to walk off with the food he asked me in a very low voice” Did you order DoorDash?” I had to keep saying “huh” because he would never raise his voice for me to make out what he was saying. Once I understood him, I said no. Then he said, “that’s not your order.” If you guys don’t want to do a good job at your job, if you don’t want to be there, then you shouldn’t be working. I will never go back to that store because the customer service is horrible.