I placed an order today online pick-up and the app said it would be ready at 5:05 pm. The guy that worked today with shaggy hair and glasses was extremely rude and told me that my order had an additional 10 min wait. I left because I work in the same shopping center and came back. He had another attitude when giving me order finally. Every time I come in especially in the afternoon, he doesn’t look happy to be working there and his customer service skills have always been poor. I won’t be back. Jersey Mike’s or Jimmy John’s is way better.