Fairmont AustinSponsored

So far I've been here an hour and haven't made it through check in. Apparently your reservation does not charge your card, just reserves the room. Then when you don't bring that card you have to call Royal services, and go through a long waiting process. The front desk cannot assist as it's a third party company who deals with payment. Imagine that. So far it's a 2 as I have missed my dinner because of this. Hopefully it changes during my stay.

Excellent place to stay. My wife used to work at Singapore Fairmont so we wanted to check it out. Only thing was a front desk individual promised us an anniversary gift and it never came. Don’t make promises that can’t be met. But other than that great place to stay and convenient. $50 for parking is a bit much but this is fairmont. We will be back just keep your word on some things in our special day.

So I got stuck in being in the lobby while some friends were there freshening up. The hotel is lovely aesthetic wise. However, I went to the first bar to try to get a drink bar that didn’t have any seats available so I went to the second bar back to the rear. The bartender then decided he was going to hit on the one girl at the bar who is also with her boyfriend, so I waited for my first cocktail a considerable amount of time . My ride was a $21 angels envy on a cube (a bottle is $44.99). I put it in a food order based on the one girl that was sitting next to me that the bartender paid attn to most. Anyways, by the time I got my food, I didn’t have utensils or a napkin and waited for a good 4-5 min to try to get the bartenders attn in which the gal at the bar went to the hostess and asked for utensils/napkins unbeknownst to me. Moving forward the pad thai was actually miserable. The noodles did not separate and it was well overpasted. The location is aesthetics of the bar are incredible. The quality of service and quality of food. I’m good. *Follow up my friends also said their room lacked a lot of privacy issues as far as noise

Excellent rooms. Great service and food. Rooms: Modern, clean and well kept.

The experience is everything. Lost my bag in the cab. The staff all pooled their efforts and we contacted the cab company. In hours got my briefcase back. This staff including Travis are fabulous. They treat you the way you expect to be treated. Great job everyone. I will be back. Paul Noteworthy details: Again. Great staff.