El Pollo Loco

Very good customer service. Feels welcome the moment you walked in. This place is under new management, employees are very friendly, smiling, greating u once u walk in. Raudel is very professional, kind and helpful. He makes sure customers are happy with the service. The place is very clean. I used to go to el pollo loco in Alhambra on commonwealth, that place always ran out of salsa. I highly recommend this el pollo loco in san gabriel u will never have to worry of no salsa. Kid-friendliness: Nice atmosphere, very clean. Staff are friendly and professional.

I ordered classic tostada and specifying twice to the cashier But still got dried chicken pieces

This is the worst run El Pollo Loco on the planet. I've sworn off going there for years, but it's so close to my house that I have given them a 2nd, 3rd,4th,5th, and 6th chance, and each time they fail the test. This last time was the straw that broke the camel's back. They are always running low on chicken and almost always out of meat. Each time I try and have dinner there it's a 15-20 wait for chicken breast meat, so I end up driving 15 minutes to the El Pollo on Colorado near PCC. This particular El Pollo is the complete opposite with plenty of chicken, very friendly staff, and excellent manager. El Pollo Corporate needs to step-up and show this franchise owner in San Gabriel how to better run their business or pull their franchise rights.

New Management. This is the pollo Loco style, good food, nice service.