El Pollo Loco

El pollo es riquisimo....servicio muy bueno...la.maneger muy amable..... se los recomiendo....todo esta super buen servicio

Homeless was right by the ordering sign and the employees didn’t do anything about it. Also, when I got my food, I was missing food and the sauce was spilled everywhere

Very clean nice people

This place has gone down a lot. chicken is much smaller , Tortilla always cold , always messes up the order . It's the same thing every time will avoid this place

Dear el polo loco mgmt , Went here for lunch as our original place was extremely packed because of pizza promotion $3.00 pizza . We are valued customers of el polo loco so on our way home was a no brain we and healthy choice to stop at el polo loco unfortunately not sure if because of where it’s located which shouldn’t be an excuse and should be used as an example to make somebodys day a little bit better by treating them like an old fried or family??? it’s just a little rude and really send a negative images when employees ignore you when your standing right in front of the counter and it more important to continue a conversation that they are having rather than acknowledge a paying customer who needs something to continue the dinning experience? The person who I was with I noticed she was ingnored by three people the cashier , possibly the lead mgr , and by person serving drinks why? People choose their actions a lot of time in my experience if the working environment is bad it trickles down to the team and it starts all starts from the managers because they are the example and they set the tone for teams customers service attitude . No one greeted us no one said thank you for visiting el polo loco enjoy your meal ? What t kind of service is that ?? And then ignore when you go back to the counter and need something or have a question?? Why should I revisit this location and spend my money here again ?? they obviously don’t care about customer service or don’t know how to give it by acknowledging your guest ?? I hope that cooperate office see this review and considerers address how the employees treat paying guest I was there 2/15/2024 around 1-2pm picked up three piece condo , polo bowl, corn tortillas lg tea and water cup Thk u JR Parking: The entrance is weird enter by passing the dumpster on the back right of the restaurant next to the drive through entrance.

Today El Pollo Loco you have Wow’d me with the improvements to your double chicken tostada bowl. You fixed the shell, it’s crispy yet soft. You’re putting the good parts of the lettuce. The rice is perfectly cooked and soft, almost like a really soft sushi rice. Thank you for removing the corn. The beans were finely cooked the right way. They were not under cooked any more. The chicken was so soft and tender. You guys really did a great job on improving the textures and flavor. And with your $10 coupon it was worth every dollar. The drive through moved quick considering it was lunch time. So yes I would totally recommend this dish and location!!!!

La verdad está bien lo único es que hay días k no sabe muy bien el pollo y otros te sorprende pero bueno así son este tipo de lugares espero k para ti o ustedes este excelente ☺️.