20780 Nordhoff St

Chatsworth, CA 91311

I want to thank the manager working on Aug 28th 2022 5pm shift. I thought I placed my order at this location not realizing I ordered from a different location. I had a $5 rewards discount I used my total was $1.08, which I paid. After trying to contact the other location to let them know I made this mistake, however my calls were unanswered. The manager gave me what I had ordered even though she didn't receive my payment. I really appreciated her taking care of me she definitely deserves ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

(Translated by Google) Very good food and very clean place 👌 (Original) Muy rica la comida y el lugar muy limpio 👌

I ordered online. They forgot to give me the sodas. I had to reclaim the sodas when I was halfway from home. when I opened the package with the food at home, it was also incomplete but I didn't want to go back. It was a bad experience.

Please update working hours, non sense

It was around 7:30 pm and looks like they was closing first think they said only cash and the food was really cold around 70 degrees looks like old chicken macarroni looks like mash potatoes I need to put all on the garbage going to store to get something for make my self and spent less money I have more than 30 year on the food industry and your service are on the trash

Chicken was burned and dry and very greasy, I asked for 3 sides 1-beans, 2-rice, 3- Coslaw, I got my beans an Coslaw for the 3rd one I asked for rice and never got it. The bean juice spilled thru the bag due to the fact they put the Coslaw in with hot food so needless to say it was warm and nasty. You do not put cold food in a container with hot food. I ordered the 3pice meal but with an extra side. Very very very disappointed in the food here. This is not the first we got chicken from here and it was burned very bad. THIS STORE NEEDS HELP BADLY WITH STAFF AND EVERYTHING ELSE.

From all the many fancy places, I still like the chicken here at El Pollo Loco.

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