Here the scoop on Azteca: 1. Clean your trailer beyond insane before arrival. They will reject on very little grounds. 2. Stop well before the gates, the guard will come to you. Check is extensive with CDLs, lic plate numbers and even your phone company. Be patient. Even though they tell you HLS wants this info, we know that's simply not true. 3. Once your checked in wait in your truck. The guard will come tell you where to go. 4. Once at ship dock, report to ship office. They will give you a dock. Once docked remove red airline, chock wheels, return to office. They want you there to inspect your trailer. If they reject it they want to show you why. 5. Once you have jumped through all these hoop, you'll be loaded rather quickly. One day I'm certain the bean counters will seek to trim down some of this circus. After all, they are paying a lot of hourly wage for it. The use of cell phone could easily cut 30 mins off the process. Meanwhile pls be patient, these are good people.