Dunkin'

The customer service here is terrible.The person that wears the pink flower bonnet is very rude, after waiting to order 10 mins and continuing saying hello and no answer I drove up to the window the bonnet wearing girl proceeded to tell me I could not order a cup of coffee at the window.She stated I was lying about waiting. I asked her why would I lie about something so trivial. Needless to say to say the name calling started. She proceeded to say zi was not going to get coffee today,I show her my Starbucks coffee and my walnut my Banana nut bread so it wasn't for me the coffee was for someone else.I don't buy from that store.She told the customer that was parked at the window I always come there and start something that was an outright lie that's why I went to Starbucks. The prices at Dunkin are just as high but Starbuts the service is great. This is is the Dunkin on Hillsborough and 37th. Service is horrible and they are always out of something.

I usually don’t do reviews. But right now at this moment 5:18am, at the Dunkin on Hillsborough on January 22nd 2024. I’m not sure what this associate name is, but she was ABSOLUTELY RUDE. I’ve been coming to this location for years, never have I been treated like this. The lady was rude from the speaker she was yelling and get demanding and the only thing I ordered was an ice coffee. I got to the window and payed and I asked for my receipt “she said second window really loud infront of my face.” I got to the second window she brought my coffee and shoved it in my hand and said “there’s your receipt.” She gave me no receipt. I will be getting corporate involved because this is outrageous!

Coffee is great sometimes, renovation looks great as well... service is just unacceptable for paying customers. Rudeness should not be allowed no matter how rushed.

It has changed over time. But that's with all fast food places.

Best Dunkin donuts I've been to in a long time

The customer service at this location is horrible. The latte I drank made me sick - I don't believe they keep the equipment clean or properly wash the container used for steaming the milk. Never again!

A good visit there.

This location was not people friendly. For starters, I pulled into the parking lot with a line of 10 vehicles in the drive-thru. If you’ve ever been to this location that means the cars were lined up out in the street. Once I saw the line of cars I decided it might be better to go inside and order so I found a parking spot and did just that. However, the problem with that was that I walked in and didn’t walk out with any food. The location had at least 10 employees. Four of which looked at me, but none of them acknowledged me. I stood there for a good 10 minutes before deciding it was probably best I leave. To be clear during that 10 minutes, those same four employees looked at me multiple times(twice to 3 times), but yet again failed to acknowledge me. Not even an “we’ll be right with you”. Each time they looked at me I flashed a smile and nodded good morning. Apparently, that did not matter. I still did not receive service so I left.