Dunkin'

February 23, 2024 5:45 PM. The incompetent girl taking orders in the drive-through kept talking and laughing. I was unable to place my order. She acted like it was funny to get people frustrated and driving away without buying anything. You need to choose and train better your employees.

Always perfect service love the girls.

If I could give this location at 11404 US HWY 301 ZERO stars I would thanks to the experience I had with “Shay” she lied receipt says her name is Paula, I would. Miss Paula was so rude and unprofessional! I’ve not experienced this horrible of customer service in a very very long time. I understand everyone has off days or bad days but Paula seems as if this is her attitude consistently! She comes off very rude, arrogant, condescending and defensive. I prepaid and ordered 3 dozen donuts last night to pick up this morning at 5:30 am for my son’s 10th birthday for his class mates. When I got to the speaker she already sounded as if she had an attitude. I still went ahead and said why was there and that I wanted another dozen donuts, which apparently was a problem. By the time I got to the drive up window she rudely says you didn’t pay. And I said no I did pay, she then stated rudely do you have a receipt? I said no I don’t but I can pull up my account on my phone to show you, not realizing I had the receipt on the front seat of my car. As I was going to pull up my account and as Paula continually stated I did not pay I noticed my receipt on my front seat. I provided the receipt and she then rudely told me the amount I needed to pay for my additional order. She was still going on about the payment of my preorder I said well I would not tell you I paid if I didn’t. She rudely says well I’m doing my job and I’m not losing my job. I said that’s fine but you don’t have to be rude; then she says as she shoves my order at me you’ve been rude the entire time! I said sweetie I’ve not gotten rude with you once! I asked her what her name was and she rudely said Shay and slammed the window. I pulled up to the stop sign and sat for about 15-20 mins emailing the general manager, I was not blocking the drive thru people where able to get around. As I’m completing my email I guess Paula complained to a customer who decide to take it upon themselves to honk at me and begin cussing at me. I will be making a complaint about Paula and this Dunkin on any every platform I can find. The unprofessionalism I experienced was so disheartening and I will definitely NOT be back at this location and I would honestly like to see some type of apology or reprimand to Paula. Looking at other reviews it appear maybe Dunkin needs to get their employees some training in customer service. I’m not saying the customer is always right but they definitely need to learn how to talk to people. Maybe take a class from Chick Fila!

I love it so much I stop by a couple times a day