When using app to order from this location, they add an additional $1.20 for any sandwich or wrap with an egg on it (as if you're an additional egg). I've emailed customer service, who told me it was out of their hands, as its a franchise, and the manager must correct it on site. I told them in person no less than 4 times, 1 employee who couldn't be bothered, another who said she'd me pass it on the manager, and I told the manager himself twice. He fixed the pricing on only one sandwich, but not the rest. He seemed concerned, apologetic and thankful i noticed and alerted him, but i suppose not concerned enough to make sure it was corrected. Its been this way over 6 months now. It even charges you the extra $1.20 when using rewards points for a sandwich thats supposed to be free, and with using an in-app offer to get a free sandwich. Imagine how many unsuspecting customers are paying the extra $1.20 per sandwich or wrap each time they order on the app not realizing the extra charge. Sure you can order in person without the app, but sometimes the lines are long here and using app saves time, and also some of the offers are app exclusive. So far my 5 attempts to let them know have fallen on deaf ears or blind eyes. Perhaps this 6th attempt to have them rectify it will be the charm!