Dickey's Barbecue Pit

For starters the store was almost empty when I walked in. Went in store to place a togo order today while on my lunch break. The individual had stated he couldn't give me a receipt because they needed it to make the order. But had asked me several times what I specifically ordered. 45 minutes later when the food was ready they had handed my bag over to another customer that was also waiting for their food. The man had gone through the bag (I personally saw him eat a fry from the bag). The guy who handed the food over to him had went behind the counter and came back around and had asked him if he received the right food, the customer had told him no. The associate proceeded to take the food from him that was supposed to be mine threw everything in the same bag and 4 tables over where I'm waiting hands the bag over to me. Which was absolutely disgusting for me to take. I had opened the bag while i was walking away and noticed the Mac and Cheese i had order had opened and had spilled all over the bag. I have had a very troubling day at work, so I didn't even ask for my food to be remade (It also took 45 minutes for 1 brisket platter) I took the bag, ate nothing, and threw it away at work. This was my first experience with Dickey's and it started with customer service. Unfortunately I was never able to try the food, by all means it was possibly delicious. But I will never return. Customer service is the first thing you see and it wasn't there. UPDATE 01/19/2024. They emailed me back in August of 2023 and did nothing but offer me a free sandwich in which all I wanted was refund. They told me I was going to be contacted by the GM from the location and he offered me a free sandwich as well. When I explained that I was looking for a refund he stopped responding across the board. I was told the location was under new ownership or management but I do not recall. Still frustrated with the issue and will still not return.

Great food. Large portions. Good service.

Needs to be shut down employees mediocre managers are just the same nasty attitudes and please if your colored stay away arrived greeted employee and had the worst attitude in the world requested a refund immediately and was denied I suggest never going

I have came in numerous times for brisket n ribs n your out ! I still come cause of Kimmie I absolutely love her additive she is so friendly n nice n she nos what she's doing ! What I don't like is I came in on another day and there was another employee yelling at her and made her cry in front of myself n two other guest ! I'm just a customer here n that was really uncalled for no matter what the reason was ! I hope u take care of the situation please cause Kimmie is definitely a asset to your team !

Vet’s Day meal

Kimmie is awesome!! Super sweet and very helpful. Food was excellent and I will definitely be back. Thanks for goodness Kimmie. Vegetarian options: Larger side item portions

Stopped here for lunch today. Been at this location 3 or 4 times in the past. Today was by far the best it's been. Ordered a pulled pork sandwich and it wasn't dry. Had plenty of flavoring. I'll be back!