Del Taco

This evening at 11:45 I had a craving for one of my favorites, good food quickly restaurants, Del Taco. Unfortunately, the simple drive there and order didn't go as planned. The old saying in life, " It takes a lifetime to build a positive reputation, but it takes a second or in this case one individual to ruin it! As did the night shift manager this evening who refused to honor a store credit by the day shift managers, Cinthia. She wrote on the back of a receipt with her signature that I can order "ANY free meal, one." It was compensation for a meal that I clearly was not happy with from that morning. I returned it showed it to the manager so they could see why I wasn't happy with a meal I ordered at 2AM. If you sell food at 2AM and charge the same price as what is being sold at 5pm then is should taste just as fresh, not cold and old! Instead of asking for a refund, I was happy with store credit because I do enjoy almost every meal at Del Taco and been going there for 20yrs. Before I ordered I told the individual on drive through speaker i had a credit given to me for any one meal. The night manager clearly didn't believe me from the look on his face and demeanor after showing the handwritten note. He kept me waiting at 11:45pm as he attempted to call Cinthia to verify what I was saying to be true. He couldn't reach her after five minutes of trying. He came back to say she must have meant # four or five on the menu. How he came up with those #'s I have no clue. but night shift manager chose to not honor his day shift managers note. What I ordered was $17, he said I would need to pay additional $11 for the meal because with tax he said it would be $22. I guess he felt it was too high for a store credit when he never saw the old receipt. I asked for my handwritten not back and left there with NOTHING, other than still being hungry! It was clearly embarrassing to be treated as though I was either lying or taking advantage of the situation all while the other employees were staring at me like I did something wrong.

Friendly management and helpful too. I had the macho nachoes, very good. Sure beats TB. If you know what I mean. Wheelchair accessibility: thanks for fixing the cement outside. I' m handicapped so it was getting a little tricky to get to the doors.

Good for fast food, fast food service!

Love love love.

Good food