Crumbl - Alpharetta

I absolutely love these cookies!! I’m so addicted

Excellent cookies. I’ve tried several different kinds and I have never been disappointed. The key lime is my favorite but all are really good.

Best cookies ever.

On the evening of April 5th, I visited your location to try out the new item on your menu, the key lime pie. I had placed an order online and arrived at the store to pick it up. However, upon entering the store, I was met with a complete lack of acknowledgment from the three associates present. Despite the lack of making eye contact with me as I entered, they were engrossed in their own conversation, laughing, and joking among themselves. I stood there for a considerable 3 to 5 minutes, waiting to be acknowledged, but unfortunately, no one approached me. Eventually, I had to speak up and inform them that I was there to pick up my order. The associate wearing glasses finally addressed me and asked for the name of the order. After providing my name, she slid me the box across the counter without sealing it or offering any assistance, such as a bag or additional items to purchase in the store. Moreover, I was not even thanked for stopping by or for my purchase. Instead, the associate immediately returned to her conversation with her colleagues. This lack of basic courtesy and professionalism left me feeling disrespected and undervalued as a customer. As a result of this unpleasant experience, I regret to inform you that I will not be visiting your establishment again. Furthermore, the fact that this experience tainted what was meant to be a treat for my daughter, who had done exceptionally well in school this week, is particularly disappointing. I felt it was important to bring this matter to your attention, as I believe such instances of poor customer service should not go unnoticed. I hope that you will take this feedback seriously and address any issues within your team to prevent similar incidents from occurring in the future, acts like this can negatively affect your establishment.

Great stuff, yummy cookies (especially the raspberry jelly ones), and is a special treat when you need one.