What happened to Crimson? When we first discovered it about a year ago, it was fantastic! Best wrap around. We always order the filet mignon wrap. It used to be full of meat, humus, cucumbers, etc. But in our last 3 orders from the Santa Monica location over the past 2 months, there is half the amount of meat, barely any humus and cucumbers, and lots and lots of lettuce. We're bummed but will go back to ordering from elsewhere. We have called the restaurant a few times to tell them, and the first time they said it wasn't their location (Grubhub said it was), and the second time when they delivered the wrong sides and didn't follow our directions to put the sauces on the side - they didn't give us any sauces, they said to call Grubhub and didn't seem to care. Oh well. Maybe they have new employees? Maybe they want to save money and use less meat and more lettuce? Who knows, but they have lost a few devoted customers.
Super raw chicken in the chicken wrap :/ unfortunately we didn’t realize it until we got home, so check your meat before you leave if you’re picking up! Im surprised they didn’t catch it when they cut the wrap in half. They offered to either refund or remake it. We needed dinner so we went back to pick it up but it took awhile because they were busy. Other than that the food is good so I’d recommend it but be wary of raw meat.
I am a long time customer and my office has used them to help cater in-office meetings or gatherings. The food is very good. I do take issue and all customers should be aware that when you order food they have set up their website to default to adding a tip on a online pick up order. That is not cool. I don't mind leaving tips, but when you click purchase a tip should not automatically be added, that's poor form.