I would rate atmosphere higher but we really need to do something about climate change Vegetarian options: ice cream.
They gave very little ice cream. My kid ordered strawberry blone and the server mixed showed him the scoop and took a big chunk out and gave some in the mid size cup. Other guys agead of us got way bigger scoops and hence we asked for mid size. What hurt me most that it spoiled my kids mood to see his ice vanish. Very bad intention of a server to a kid. This is 9 dollar scoop, not cheap. We are not going back for a while. I hate to say this knowing cold stone is our favorite ice cream.
Worst cold stones I've ever been to, the employees didn't know what toppings that they carried , nor did they have the mix INS I wanted that most cold stones carry, the worker kept asking what size and toppings I wanted and still got my order wrong. Very rude and not professional and needs to learn their job better
The guy that is working tonight SHOULD NOT BE HERE ALONE. He is extremely incompetent. My boyfriend and I cane here last night and our milkshake was horrible and was made with no milk. We came in today, and the same guy was working. He said he needed to wash the blender before making our milkshake. After he was done washing the blender he said we had to wait for it to dry. After waiting 25 minutes and checking multiple times we suggested he dry the blender with a towel. He said, "That's a good idea! But...then there will be little towel pieces in the blender." This guy is incapable of doing anything on his own, and clearly needs supervision. DONT COME HERE UNLESS YOU HAVE AT LEAST 45 MINS TO SPARE.
The ice cream cakes are fine but getting consistent service is tough here. We ordered a cake in advance. However on the day of, they were closed, despite their social media handles showing them as open. We called them multiple times - finally they opened in the evening and said they couldn’t give us the customized cake as they were short staffed. They gave us a regular cake which tasted quite good, but the service really left us feeling shortchanged.
I went to buy ice cream and there was HAIR IN MY ICE CREAM the hair was so long and the cup had hair all over it. Also the ice cream cup was all filthy don’t ever go to that Cold Stone the ice cream looks all old and it’s all melted. It’s so dirty in there the man that served me was rude. And he gave me my change all wrong. It was horrifying.