Cold Stone Creamery

I visited this store today. There was literally no one in the store. After waiting 15 minutes someone finally shows up. I couldn’t tell if the guy worked there or not. No badge or apron or anything was visible for me to be able to tell. I asked if they had waffle cones for the cup and he said only chocolate which I did not believe. Maybe he just didn't want to make any more. Not sure! Hopefully this isn't a consistent thing. Maybe it was just a bad day for them but overall this is unacceptable. BTW I love Coldstone but this was not ok.

Came in 9:21pm for 2 ice cream scoops. Sign says it's open until 9:30pm. Lazy workers kick me out says they're closed. Hey franchise owner get some new staff, your pm crew is costing you money!

When they are open this is a good cold stone. But they close at 9:30 every day of the week, and Google maps says they close at 11pm on the weekends. Google rejected my edit to correct this twice, even though I included this picture of the hours posted on the store! So this review is here to warn you: even on Friday and Saturday they close promptly at 9:30.

Owner was super nice and considerate!

Llegue corriendo antes de la hora del cierre y no me quisieron atender… para que tienen hora de cierre si no la van a respetar?

Website says they close at 11. Drove 15 minutes. Got there at 9:25pm told us they can’t help us since they are closed.

Trash

This was single-handedly the worst treatment I have ever experienced as a paying customer. I was blatantly ignored as soon as we walked in, stood waiting for someone to greet me and ask for my order and then the girl working the front decided to help the people in line behind me instead. Not only that but they ignored me when their doordash order had been delivered. I had to wait for someone else to help me. When it came time for us to pay again they (the twins with red hair, I think one of their names was Jocelyn or something like that) ignored us, took a selfie and went on their busy way to go on their break to go enjoy their doordash order, even when we were already at the register and more customers were coming in. It took so long for someone to ring us up, we almost walked out in disgust of the place and the people working here. Highly unprofessional and childish. Fire the twins.

Don’t wasted your time. Bad service. It’s unfortunate to walk into an establishment where the employees make you feel you’re bothering them. They seemed more interested in snacking and commiserating amongst themselves than welcoming customers.