Chipotle Mexican Grill

15 stars. I’d give it 20 if I could. They know what they’re doing over there. I hope they stick around.

Today was the worst day I got there at 5 at it was a mess restroom was all dirty .the line was so long ,i finally got my order and they clearly didn’t listen.wont be coming back

Well run Chipotle now. Though they used to have poor management, prep time, and staffing. They seem to have turned themselves around in the past year.

Late for the online order, not helpful at all. Food quality is going south, really disappointing.

The worst experience I've ever had at a Chipotle restaurant and I've been a customer and fan for over 12 years. Lucy at the checkout thought it was funny to let me wait for spoons while she helped three other customers. For some reason, they only put forks out for customers to take, while spoons must be requested (and apparently waited for). Not sure why the special status exists for spoons? Lucy took pleasure in not helping me. Customer after customer went through. I mentioned that I was in a hurry to visit someone at the hospital. That still didn't move her. She claimed to have to wait for a transaction to go through. Once that did, she started handling the 3rd customer behind me. That's when I called out to the kitchen staff to see if someone could help me get some spoons. One guy came out and got me spoons (from beyond a locked door!) and the only thing he said was that I didn't need to yell. Really the opposite of a service-minded staff. I'm sure some type of management intervention is needed. Perhaps the management itself needs replacing.