Chipotle Mexican Grill

College students working there were so friendly.

I’ve never seen a place to eat worsted than this NHP 530 Jericho Turnpike location on 2/29/24 9 PM. My 3 kids are Chipotle lovers. I’ve asked my 12 year old daughter what she wants to eat and she said chipotle. My wife, daughter and I entered and start ordering. I was first and asked for beef Barbacoa and there wasn’t enough and said no more, then I ordered chicken tacos and asked for lettuce and they said no more lettuce so reply I could wait for it their response was we don’t have any in the restaurant. Daughter then ordered and her surprise not enough sour cream and lettuce also. Wife turn and. At register my daughter ask for nacho chips and said no more. Wife and daughter ask for two fountain drinks and I ordered a Coke glass soda and they said we don’t have Coca Cola glass bottles and I chose there last sprite in the refrigerator. While I was paying my wife and daughter comes to the front and said there’s no more Coca Cola in the fountain machines and there’s no other sodas coming out. The lady said we are out of all fountain sodas. I replied why didn’t you say that before before charging us. I asked we could wait while eating to fill with the soda syrup she said there’s none in the store. I replied I can’t believe that’s there’s no lettuce, barbacoa, sour cream, fountain soda, and nacho chips in the restaurant. She rolls her eyes and says that’s what I said and the other seven other workers liked that response, while people in the kitchen are conversing and laughing about what ever they were talking about. I just sat down and noticed the garbage filled beyond the top and a mess around it. Then my daughter said there’s no more napkins so now I have to face the crew again. I’ve asked for napkins and they replied they’re in the napkin holder and replied none and they gave me five sheets of napkins and I asked for a few more the lady was nasty yells don’t give him anymore I told the lady please and still they didn’t budge. I reported the garbage and they shrugged their shoulders. My wife asked to speak to the manager and the lady that rolled her eyes, shrugged her shoulders, had rude replies said yes that’s me with an evil grin. We said what type of place you managing, she turn around and went to her crew. Never again stepping into 530 Jericho Turnpike Chipotle again. Now my daughter yesterday ask to go to get quesadilla and she actually said not Chipotle and ask for the new spot to go to initials T.D. Guess her brand loyalty has changed since what she witnessed.The manager of that location needs to get fired and that staff retrained. Whoever is interviewing those managers and staff members for that location has done a very poor job In selecting those employees that day at night.

One of the worst chipotle’s I’ve ever been to. Line was moving super slow. They were out of a lot of things. When I was up to order the lady didn’t even knowledge I was there. She pretended like she didn’t see me. I was trying hard to get her attention I even said excuse me can I order? Another worker came and helped instead. I was told that I couldn’t order a cheese quesadilla there, I had to do it on the app lol. Like what? I’ve never even heard of that. That is so dumb.. I never had to do that before

I can’t wait to get started about this dumb. Everytime I go I leave sad. Once I went to pick up my mobile order, and it took 40 MINUTES. They always give me small portions and take long. There is always garbage scattered throughout the restaurant. Today I went and they had a DELAYED OPENING, the place is always a mess and the food is average. I will not be coming back and feel no remorse.

Barely got any food in my bowl, and it came out to 15 bucks. Disgraceful.

Bag was leaking from the bottom. Being that it was paper it got all over my car seat. The servers really don’t care and are just doing a quick job