Due to covid we haven't been to Chili's in awhile. Took my daughter for lunch for her birthday. Everything was very good. We got there right after they opened so there were only a few people there , nice.
Horrible service everytime we go in the evenings. Place is hardly packed and they can’t get th orders right for 4 adults and a kid.. like ever.. even on the bill. Waiter is nice and makes an effort but he’s lazy and disorganized by not taking our orders down on paper or the tablet. Just trying to be cool memorizing our orders but they just mess up always and go back and forth the whole night just to get something. Bill comes, more confusion with the bill split.. manager expects us to do their job and determine which order was for who.. horrible. We will be going to Victors from now on. It’s a shame the one in Henrietta closed down, that place was on par and always had people waiting for a table… never any waiting here, gee I wonder why.