Charleys Cheesesteaks

Charley’s is my FAVORITE PLACE. Like literally. I’ve eaten at this location a few times and I always enjoy it but this recent visit was not it. The lady who took my order was so pleasant and the rest of the employees were pleasant as well. What I have to comment on is the food. I believe I even got food poisoning because I was terribly sick the next day. The sandwich was a chicken California like I always get. Nothing new. My sandwich was falling apart and it didn’t taste right at all. Even my sister got her normal meal and she couldn’t even eat it. I ate mine as I didn’t want to waste our whole $37 but I KNOOOW Charley’s and it truly wasn’t it. I don’t normally leave bad reviews but I want to see if anyone else got sick on 4/13/24 at the Florida Mall location.

Great customer service GM Frank knows how to up sell and offer satisfied meals. GM prepared my meal from beginning to finish GM is very knowledgeable and patient thank you

Shocking!!! Placed order at 1.44pm and was served at 2.30pm. Stood in a queue with numerous other annoyed people. The service was unbelievable slow. Suggest you give it a miss!

In nine out of ten visits, they often get your order wrong or miss something. Today marked the last straw for me – dealing with a mix of new, lost, and rude staff, arguing for missing fries, and being forced to return to my table for the receipt at 50 years old. Spending $85 on four meals, I believe there are better places that treat customers more respectfully. If you do end up going there, stay on top of them during the preparation of your order to avoid surprises when you open the box later.

DO NOT EAT HERE!

Half an hour wait per order in a fast food restaurant. And looking at employees faces was awesome!!! They just don’t care!!

The only reason this place is getting two stars rather than one is because of the corporate customer service that saved the situation. This place seems to "run out" of regular cups so they HAVE to charge you for an entire large combo. They also have a manager or owner working there that is extremely rude. But! Other Charley's in the area are great! The one further down on OBT, the one in Ocoee - both excellent with a great team. And corporate really does do good recovery. But this location needs new management or a corporate investigation.

Thought hey this charleys place we keep driving buy it let's try it out. Really in the mood for a good cheese steak. I ordered the original extra meet extra cheese and fries. Ate a fry as soon as they gave them to me at the drive thru and they were slightly undercooked definitely no crunch! No golden brown just bland white I figured that's okay I'll air fry them got home got home there soggy just awful. The cheesesteak had little to no onions peppers and mushrooms it was put together extremely poorly . Will not be returning very disappointed.you say number 1 cheesesteak in America I mean you should be sued for false advertising.

Holy cow the sandwich tasted terrible! I’ve had good Philly cheesesteak and it’s heaven. This ain’t it! Avoid dang it. Should have gone to meson next to it