I stopped by the Carl's Jr. on Bernardo Center Drive to pickup a couple of items for my wife. Rather than go through the drive-thru (which was busy), I opted to park and walk in. Once inside, I saw one person working at the drive-thru window and two other people in the back preparing orders. There was no one (that I could see) that was working the front counter. There was a self-order terminal but since this was my first encounter with a terminal like this, I opted to see if someone would eventually come and take my order. After a few minutes of waiting, someone did arrive. Once that happened, my experience was much better. The order taker was personable and professional and helped me with the special order I was requesting. Within a few short minutes, my order was ready and I was on the way home. My wife said the food was fine (typical of restaurants of this variety). .