I got the hojicha banana milk with boba and I think it’s the best boba I’ve ever had.
Asked for no ice but still got ice. Oh well, taste is fine?
Why did you stop offering hot Boba milk tea? Every time I try to login and order it only it shows the iced options yet, in the morning you show hot options, then, in the evening, you show cold options, why is that? When I go to the store one day I asked for the hot option and then the person in front desk says they don’t offer it, then next day I go to the same store I asked for a hot option, and they provide a hot tea without question. What’s up with the sudden decision of not supporting hot tea?
UPDATE: My bill appears to have been corrected — if this is the case, thank you, Boba Guys. Stay tuned. — ordered 1 large drink (24 oz) & 1 small drink, but was charged for two large drinks. And I left a generous tip on top! Good drinks, but I shouldn’t have to worry about being charged too much. Frustrating!! Check your receipt in store.
Not taking cash payment is inconvenient & unfavorable.
Very good customer service. Matcha latte with 0% is the best!
Excellent service! Excellent drinks! Excellent stop at Los Altos! Boba guys, unlike many other pearl tea places doesn't drench their boba in sugar so when you say 0% sweetness, it's actually not sweet. Worker took the time to explain that Hojicha Latte comes with 2 pumps of syrup so we can opt for 1 pump to lighten the sweetness. Price is still relatively reasonable too.
Love this place! I've noticed is that the past two days I have come at opening time and they have not had boba cooked and ready for use. I came 15 minutes after opening today and they still did not have any boba ready. I don't mind waiting because it's so fantastic but I feel like if you open at 11:00 you should be ready at 11:00. Not a lot of options to choose from but the ones they have are great.