Blackjack Pizza & Salads

Will be taking my business elsewhere, which is sad as I order there regularly. Ordered a pizza last week, wasn’t remotely correct on the pizza and we ended up not eating the pizza. I called the store talked manager, they acknowledged they got it wrong and wanted to make it right, so the manager on shift told me and I quote “we will refund that pizza and I’m going to credit you another pizza on your next order for our mistake, just make sure you call in and reference the phone number on this order and you’ll get a pizza on us”. I thought what great customer service especially in todays world. Fast forward I call in less than a week later to order a pizza and use the credit I was offered and they said they had no record of a credit and I received a refund so they wouldn’t honor the credit. I explained the situation in detail (to Nick) and long story short what I was told they weren’t going to honor credit (all but calling me a liar as they wouldn’t offer that) and even if the shift manager offered it he wouldn’t do anything about it because that’s not their policy. So they basically won’t honor their word. Nick who claimed to be the overall store manager didn’t seem to care that he would lose a customer moving forward over them not honoring their word and what they offered me for their prior screw up. I will be taking my business elsewhere over the principle of the matter of not honoring your word to your customer.

Sad to leave this bad review at this location cause they usually do great…..But…. This is highly unacceptable this is how our pizza was delivered iced cold and looked like it was tossed out of frustration from an employee and oh yeah over two hours late. My wife ordered our pizza at a decent time 7:56p after being told via email it could take 60 mins for delivery which is fine and I understand with it being a weekend we might have to wait a bit but two hours?? There was no communication to let us know there were running late or there was a mixup it wasn’t until I called to see what was going on. When I called it was still confusion on what was going on by this time it’s 9:30P 30 minutes before they close. The driver still didn’t make it to our door I had to track him down in our parking lot before he took it to the wrong place. Mind you I’m dealing with a cold not feeling good and it’s 18 degrees outside and that’s the last place I wanna be at. I wouldn’t have been as mad if 1 they called to reassure that it was coming to the right place after two hours and when they still couldn’t find it, there was still no call?? Lesson learned tonight I will just pickup for now on or maybe just take a break from blackjack for a while….

Local family owned franchise. Great service, even on a busy night.

We ordered pizza from this location last night and I bit into something really hard, I spit it out and it was a piece of metal. It looks like I piece of the pan that the pizza is cooked on. It chipped my tooth and cut my gum. I called the store to let them know this happened, the store manager Savannah told me, “I’m sorry that happened to you but we don’t have any broken pizza screens so I don’t know what happened, sorry.” She gave me major attitude when I asked her for a refund and then told me it would likely be 10-14 days before I see a refund, but would never confirm the amount I would be refunded. I will never eat at this Blackjack again.