Baskin-Robbins

I would give it a zero. I had pre-ordered a bday cake for my son and came to find out the incompetent owner had it in Tustin and wanted me to drive there when I placed the order in Santa Ana. I waited 15minutes for my cake which should've never happened since I pre-ordered in SA and since he was super late I requested a refund which he told his cashier he would give it to me once he arrived at the store but when he got there he refused to give me a refund. Do not do business with this store or under this owner.

They don't answer the phone

The girl there was super rude. She was by herself this was on sun jan 24 at 320 pm. I waited over 20 mins only to be told that they don't have ice and they made shakes for literally the customer before me. I wanted a cappuccino blast and a milk shake. No signage outside or inside stating that they don't have ice. The signage they have is use other door and takeout only. I understand that she might have been busy. They should hire more people and provide more help if it's a busy location. I tried calling to get her name she straight up hung up on me after me asking her name.

Excelente

Great service

Great Customer service, so many flavors , great employees, awesome ! Wonderful place , so clean

The website says they close at 10 but at 9:35 they said they were only selling prepackaged items.