they closed everything 8:00 clock
I came to pick up my kids graduation cake that I preordered online. Entered the store employee tells me they left my cake outside it was ruined. No call no email no text. Just that someone left it out. Horrible would not recommend this place waiting to hear back from customer support for full refund
The staff are not great they need more help
I waited at the counter for 5 minutes and was ignored by staff attending to drive thru. Shouted hello, asked if they were open, even waved at the gentleman who walked straight past me and at no point did any of the 3 staff visible turn to address me.
The ice cream is good(that's what the 3 stars are for!). But the service at this location isn't as good as the ice cream. More often than not, you feel like you're being ignored. They see you when you come in but they don't respond to you. They finish their conversation with each other and when they see that you're determined to get what you came in there for, then they respond. If there was another Baskin-Robbins, I would go there. But there isn't.