Reviews - Overview

Reviews - Overview

We bring in reviews from 13 different sources including Google, Facebook, Yelp, TripAdvisor, OpenTable, and more.

Video tutorial (Feb 4th, 2021)

Here is a quick overview on what you can do on each tab.

Overview
  • Basic charts and analytics on your reviews. You can change the timeframe for viewing your reviews and the source these reviews come in from.
  • Average Rating - This is your average rating for your venue for the allotted time from whatever sources you have chosen.
  • Total Reviews - How many reviews you have received from the selected sources and time.
  • Response Rate - The higher the better. You want to respond to all of your reviews.
  • Response Time - How long does it take for you to respond to each of your reviews.
  • In addition to the tabs listed above, there are also graphs below them which show the distribution in your rating scores and the sites used for your reviews.
Reviews Feed
  • A table of all your reviews. Each row contains the following:
  • Review date
  • Source
  • Rating (5-star or positive/not positive)
  • Review body
  • Designated review status (unread, attention required, do not respond, responded)
  • Actions (view in another window, respond to review)
Sources
  • Connect Facebook and Google by clicking the "Add URL" button and entering your login information to grant Checkle access permissions; once connected, reviews from these sites come in immediately.
  • For the rest of your review profiles, drop in your profile link. For example, if your venue was Super Chix in Huntsville, AL you'd drop in this link. https://www.yelp.com/biz/super-chix-huntsville?osq=super+chix. These reviews will take anywhere from 5 minutes to an hour for Checkle to pull them all in; they refresh daily.

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