Ziggi's Coffee

Update: Still horrible. Went today to get something on my way to an appointment. I hadn't been there since my experience below. I had to fast before a procedure this afternoon, so this would have been my last opportunity to eat until dinner. Total was $13.65. I had a reward and $12 in pre-loaded funds on their app and they couldnt figure out how to process it. I didnt have any other forms of payment on me, and instead of offering to give me what they would otherwise be throwing away, they just said "sorry". I used to love Ziggis, but sadly since they have gone to an app nothing has worked properly. I loaded funds on my app when they first rolled it out, but for 6 months my local Ziggi's couldn't accept payment from the app if it was an android phone. I also lost out on two full coffee rewards on my punch cards because there was an end date to honor those that was not posted. Now, after trying to use my app rewards for the 3rd time they still charge it back to my preloaded funds, even after I indicated that I have rewards to use. Also, now you earn rewards in $4 increments, but you can only use one reward at a time, regardless of how many rewards you have accrued, according to staff. It's either a training issue, or a systems issue. I love seeing businesses grow but they need to proactive with new systems and policies, not reactive when roll-outs don't work.

Love the ladies here! Good options for adults and kids, and pups get a whip cup if you ask! Better than Starbucks and they have a great rewards program!

Very mediocre coffee, but it will do if you're in a rush. Takeout only, via drive through.

Ordered my drink with no cars in the drive thru or any other customers around and ended up waiting almost 15 minutes outside in 36 degree weather as my van wouldn’t fit the drive thru and I proceeded to wait and watch 7 cars go through the drive thru before I received my second drink.