I came through on Tuesday night after a long hard day and my child's practice. I was the only person in line and was told to pull forward. I walked in, as to prevent missing items as I have in in the past and was treated SO rudely. The assistant manager threw my food at me and when I asked to speak to the store manager I was told "well that's what happens when you order $50 worth of food at 8pm". All that to say, the lady at the counter was super nice, however, I will take my business elsewhere.
Usually very good without any complaints... this time, chicken was luke warm and fries were cold and stale. Disappointing this go round.
The food is usually good but for the egg rolls they appear to be warming them by frying them for a few seconds which makes the veggies soggy inside. Vegetarian options: The egg rolls are vegetarian but I don't know if they're dropped in chicken grease. Kid-friendliness: They have kids appropriate portioned meals
The chicken Philly is the best entree in the history of Zaxby's. Promotional item or not, removing it from the menu is as bad as Chick-fil-A discontinuing the chicken, egg, and cheese on the everything bagel. Who is making these horrible menu choices?
I love Zaxbys. It is one of a few places where you can eat the food, which is always the same, cooked just right, done, and tastes the same every time. Thank you, Zaxbys, for being dependable.
Getting too pricey but good
I went in on New years Eve and ordered the fried chicken Philly combo. They gave me grilled instead. Mistakes happen. I checked it when I got home I took it back and they said they would fix it. The girl comes back out with box in bag. I go to car check it. They put the new sandwich in same box and with cold fries. Once I saw that I took it back in and asked for refund and it was about 6 young people standing around. Someone said what she want a refund for we fixed it. No y'all didn't. That box shouldn't have made it back to that prepping area. Cross contamination. The whole order should have been replaced. Won't be visiting this location again.
Very nice young man helped us.