Zaxby's Chicken Fingers & Buffalo Wings

Place had roaches running around. Wouldn't recommend it at all.

It started out nicely. The employee assisted us with all the salad ingredients and different sauces as she took our order. When I sat down at a table and tasted my drink I discovered it was all soda water. I went back to the counter to ask for an exchange and was completely ignored. The drive thru girl was staring out the window, the guys in the back were occupied and there were 3 female workers " lounging" at the dining tables. They saw me standing there and completely ignored me. Finally a girl came to the counter and gave me a new cup . As I was refilling my cup a man at the counter called my name out indicating my order was ready. I was standing at the drunk machine and I said " just a minute!" He immediately called out my name again and again I answered him. Then a female behind the counter screamed out my name so I screamed back, " I'm Coming!!!" Please note, it was 3:00 in the afternoon and there was only one other couple in the restaurant. As we were eating the three employees who had been lounging at the tables all went outside to smoke. They sat directly in front of the right side entrance door. They were soon joined by several other employees plus a lady who pulled up in her car and stood in the parking lot. What a totally unprofessional and disrespectful experience this was. I don't know if a manager was there or if they were part of this group but this group of employees is out of control! Madison 00110 Monday April 15, 2024 3:00 pm Employee; Kelvie

Sub par food for a Zaxby's. Service was good.

Best ZALADS!!!

The food is always fresh and tasty, and the staff was friendly and helpful. I would recommend this zaxby's location.

So I give everyone a chance but Zaxbys in Madison Ga customer service sucks. Management included! I did a online order & called & asked for my food fresh. I work next door so they weren’t busy but didn’t answer so I went over there right after order was placed so tell me why they already fixed it & got MAD cause I wanted it fresh! If customer asks for fresh just give it to them fresh no need for the back talk from kitchen staff or anyone for that matter!!

Every time I’ve been to this zaxbys location in the past year, there’s absolutely 0 seasoning on the fries; every single time. There’s not even a tiny bit, they don’t even bother to put ANY. This time when I went, they gave us our drinks with no ice? We got warm soda. Very disappointing when I’m in madison and craving zaxbys and get let down every time.