Zaxby's Chicken Fingers & Buffalo Wings

Zaxby's is hit or miss. My salad has been made wrong several times. Sometimes it's perfect. My daughter always get the Kickin' Chicken sandwich meal. That's hit or miss, too. My boyfriend doesn't like to go here because it's as expensive as a dine-in restaurant.

We went through the drive thru we spent $30 on food and we got salads and paid for extra ranch. We got all the way home and did not have any ranch. This is the second time that has happened.

Went through the drive thru for a drink and the zensation salad! My total favorite there!

Staff was horrible! Move at their own paste, argues over who going to take the order or not, on the phone behind counter, we drove over 2 hours for business and decided to stop here and eat, biggest mistake, wouldn’t recommend this zaxbys. They don’t care for their customers!!!

Improving? In the past I would easily give 1 star. I went for the first time in years and today it was quite good. Both food and service. The grounds are still in bad shape. I'll go back and if they keep it up I'll add more stars. if not, well....

Though I had to wait an extra 10 minutes for my order to complete, they handled the situation with a listening ear and a free dessert.

very slow service

I really don't understand how this place is still even opened. I've been here 4 times and every single time they have disappointed. They always have an attitude, they can't follow simple instructions. My order has never been prepared right, they always leave out multiple items, give wrong items, or the food is nasty. This is the worst Zaxbys in the area by far. I guarantee that if this place is someone's first time at Zaxbys they will never return to a Zaxbys because of how horrid the experience is. I've given it four different times to change but nothing has changed if anything it gets worst. Management has to have low standards to keep allowing this establishment to be run with such low quality. I'm frankly confused at how little these people who work here care about giving good customer service and preparing food properly and accurately. Very bad business and I recommended all my people to stay away from this place because your order will be wrong and you might get food poisoning from the lack of care that the employees show. There's a Zaxbys on Hugh Howell and one on Buford Hwy, do yourself a favor and make the drive to those instead to avoid disappointment.