Zaxby's Chicken Fingers & Buffalo Wings

They take way too long to make the food. Such an unpleasant experience waiting 40 minutes when it’s just me and one other person in line.

No seasoning on fries no sauce on sandwich

The food is almost always wrong in the drive thru. And don't even think about "curbside pickup". You'll wait longer waiting for your food than if you cooked it yourself. Numerous times, I checked in and no one came to bring the food out. One time, the restaurant closed while I was sitting in my parking spot, and I had to pull up to the drive thru window and knock, while the food was sitting in a bag on the counter.

This Zaxby’s is ok. The food is good but be prepared to wait. I used to work at another Zaxby’s location so I know it doesn’t take 8 minutes to cook a filet like they say it does. It takes 6. And 8 minutes turns into 15-20 actually waiting parked outside of the drive through. They need to be more on their game and actually have food ready. Also, check your bag, they forget sauces all of the time and they do short me on fries pretty regularly. Go big means extra fries. 8oz by weight not 5 like I get. That’s a regular fry. You have scales in the kitchen for a reason. Use them. Overall, food is good when they get it right but the service and the correctness of the order, pretty bad. If they get new managers who can train better and always have food ready, all will be good. Until then, find another Zaxby’s if you really want Zaxby’s.

Staff was extremely friendly and professional. Out of the norm fast food experience.

This is the closest Zaxby's to my house, but I'm considering going to one further away to get better service. Almost every time I go here there is something wrong with the order. Yesterday, there were 4 chicken fingers on my 5 chicken finger plate. Numerous times I've sent fries back because they were not fresh. Not the worst place I've ever eaten, but be sure to check your order, especially your fries.

Multiple bad experiences but today the service was very good so i improved my review to reflect that. Hopefully its up from here.

Did not receive all the food I ordered