Zagu Bubble Drink

No customer service at all, imagine a robot with no expression that doesn’t say hi and or respond or tell you your total or tell you when the order is ready, I only tipped because I requested a customization and they did it

Loved, loved, loved their strawberry ice shave.

This message is for Phillip Ho, owner of Zagu. I have been trying to get a hold of you to resolve the life threatening incident that happened to my son (in ER for over 5 hours) after consuming a fruit tea drink from your store in Ala Moana on 4/7/23 while we were on vacation in Oahu. I have contacted you while we were in ER and you were fully aware of the situation, took responsibility to pay the hospital medical expenses and has reported the incident to your insurance. However, we have not heard from you and the insurance company. It has been almost 4 months since the incident occurred. Weve provided all our receipts, documents and signed medical authorization forms to Sereenna at First Insurance. Please call me as soon as possible. Thank you, Nora

Boba drink is tasty and good. It’s my always go to after shopping. But a cashier told me I had to order large to get topping for free at my first visit, which I found out he LIED to me at my second visit. Customer service is always poor.

The honeydew w/aloe vera is really good. Kinda pricy but I get that it's a tourist zone. Not sure what the other reviews are saying about rude staff members, the cashier I had was great.

Not only do my kids insist on mango boba from here every time we come to Ala Moana the kindness they showed to my toddler after a really long and trying day is very much appreciated! Thank you Philip we appreciate you!

Best milk tea with boba, I love it

Service was slow. The workers were rude! Don't eat here. After I didnt agree to my order, the rude guy at the front walked away and ignored me. Never eat here! Hawaii costs toooo much for the service to be so so rude and unkind!

The boba drink is very good no one is rude there so I give it a 5 star.