Yogurt Mountain

the people that work there genuinely do not care about a single customer that walks through the doors, they’re so rude. no clue how this place is still open. lol

Is it possible this place has gotten even worse? We love yogurt mountain - but this location still is very under managed. Tonight we arrived an hour and 15 minutes before closing. The worker was already removing drip trays and cleaning up for closing, there was a dirty mop bucket right inside the door, when we asked a question she couldn’t be bothered to provide a sincere answer. I believe the company is going to do something - hopefully that happens quickly because it’s a shame to see this

The yogurt here is really good but on the other hand, the people who work here are not nice at all and honestly rude. They always close almost an hour early which I see that they should be open until 9. I walked in at 8:10 and half of the toppings were already closed off and the floors were soaking wet. The lady working at the register could not have been more inconsiderate. She stared at us as if we were walking in a minute before closing. Bottom line is, don’t expect anything from the staff. They clearly don’t care about their job or the customers.

If I can give them a negative less than zero I woud .

If could I give it a zero. The yogurt is good. The only bad thing about this place is the staff. TERRIBLE service to be hones. It was 8:40 and A girl working there gave a disgusting face when I asked for sample cup, while was picking my toppins she started to take them up and didn't even bother to ask me If I was going to get some. When I was about to pay I asked for a spoon and she said that the spons run out when I clearly saw the 5 people in fron of me getring a spoon, she didn't even cared or apologized for the inconvenience.

First employee made it seem like it was a burden to give us a sample cup. Didn’t matter tho because all the yogurts were empty. Both employees were just standing around; one on her phone, the other on laptop.

Told the employees working there was a dead fly sitting on top of the yellow cake bites and asked for some fresh. They just started laughing and never brought out new cake. I waited for a bit feeling awkward but they just ignored me and carried on talking. I’m really sad because I was craving some frozen yogurt and normally I love this chain. I just felt like a nuisance to them.

Overheard an employee telling a customer she could not eat food she had brought in because "its too much mess to clean up". Not only was she very rude, but their are also no signs that indicate you cannot bring in outside food.

I brought my daughters in and spent $15 on ice cream, the woman working saw that i had a small bag of take out food and told me i could not eat that inside her store as it would create more work for her to clean up.