Yakiniku West

Food is good. Quality of meat is good. Unfortunately they are way understaffed so service was very slow. Not the fault of the server, as she was literally only person serving 8 tables, taking order, serving, and cleaning the tables.

The service was the absolute worst. It was so so bad for an all you can eat place. There's a 2 hour limit on AYCE but then each order takes like 20 minutes and so it's actually not AYCE! I went with a friend (two people) and left hungry. The waiters did not want to serve our table at all while were literally taking shots with a table nearby that were all Japanese, they consistently ignored us even when we patiently waited, the service was no where to be found. It was an absolute pain to get orders in. And in the end, they had the audacity to come and ask why we didn't leave an 18% tip! They forced us to leave an 18% tip when the servce was so bad it's awful –– all with an attitude. Do not bother coming here.

Easter Sunday NYC 2024, many retail stores were closed for the 1st time. The hat parade by St. Pat's on 5th was disrupted by protesters, but the weather was sunny, windy and relatively mild. Central Park was packed and we decided on sushi for dinner in the East Village. We wanted to go to Hasaki, but they were closed for Easter. This restaurant Yakiniku West (not sure why "West", this was the East Village ) was next door. There was no line at 7:30pm, dinner primetime. Let's try it. We were seated immediately on the 2nd floor (heads-up, this is Siberia = poor service here as the kitchen is downstairs on 1, highly doubt the servers want the stairmaster regimen for each order). The AYCE menu is extensive, but the time delay to receive items was extensive. Our order needed to be repeated 4 to 5 times. Everything ordered was delivered. Food quality for an AYCE was a 6 of 10. Mostly precooked. Our server was very nice, just not able to complete the 2nd floor trek while memorizing multiple items. Maybe try again next time, but on the first floor. About $180 for a filling meal, including the 20% gratuity, pretty fair.

Yakiniku west serves quality Japanese barbecue… if you’re willing to wait an unreasonable amount of time. My group and I decided to get the all you can eat option and we received our orders reasonably quick for the first 15 minutes but then we stop receiving anything for the next 45 minutes. We couldn’t even put any orders in. There were items that we never received and items we only received after an hour and a half. Yet we were timed normally. I left still hungry and unsatisfied. The AYCE option is a scam. Do not come here for AYCE. Honestly with how slowly things came out you would be wasting time going here.

Clams wasn't fresh

Waited an hour 30 for our food and was told we had used all our time. All you can eat more like all you could wait

Poor customer service. I went there and they were a little busy but served never brought one of the items we ordered until we asked because we never received it. Tofu soup was see through and watered down no flavor. Drinks are super small. We waited 20 minutes in between server checking back in. There were sauces that are to be served with the liver sashimi they didn’t bring it we had to ask for and wait for it. To top it off I left something behind called and they just had no urgency to help or look. Never going back. It was also so hot I was sweating.

The food is delicious and the prices are reasonable. Their happy hour is pretty good, too. The service can be a bit slow when it gets busy. Wheelchair accessibility: It is wheelchair accessible.

Goood meeeeat! I like the sweet sauce for barbecue the salty sauce too salty. The ice cream are amazing